1. Introduction

LumeINTEL ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our products and services, including our advisory and IT procurement offerings (collectively, our "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to our practices as described in this policy. We encourage you to review it carefully to understand your rights and our commitments.

2. Client Confidentiality

The confidentiality of our client relationships is a cornerstone of our business. LumeINTEL is committed to maintaining the utmost discretion regarding all client engagements, both current and historical. To that end, we adhere to the following principles:

• Non-Disclosure: We will not disclose the identity of our clients or the specific nature of our engagements to any third party without receiving prior written consent.
• Protection of Proprietary Information: We will not use or share any proprietary business information, strategic data, or internal knowledge gained during the delivery of our Services for any purpose other than fulfilling our engagement with you.
• Marketing and Case Studies: Any case studies, testimonials, or success stories featured in our marketing materials are based on vendor-approved content, public information, or anonymized and aggregated data. We will never use client-specific data or names in our marketing without explicit prior consent.
• Legally Compelled Disclosure: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of LumeINTEL, or protect the safety of our users or the public.

3. Information from Job Applicants and Team Members

Our commitment to privacy extends to our own team and to those who wish to join it. This section outlines our principles for handling information related to job applicants, employees, and contractors.

• Recruitment Information: If you apply for a position with LumeINTEL, we collect the information you provide (such as your resume, contact details, and employment history) solely for the purpose of evaluating your candidacy and for our recruitment processes. This data is treated as confidential and is accessible only to personnel involved in the hiring process.
• Internal Data Confidentiality: The personal and sensitive data of our employees and contractors is managed under strict internal confidentiality policies. We implement robust security measures to protect this data, and access is restricted to authorized personnel on a strict need-to-know basis.
• External Disclosure: We do not disclose personal information about our team members, past or present, without their explicit consent, unless required to do so by law or for standard employment verification (e.g., confirming title and dates of employment).

4. Types of Information We Collect

To provide our Services effectively, we collect information from several sources. The categories of information we collect are described below.

a. Information You Provide to Us
When you contact us, request a quote, or engage with our Services, we collect personal information that you voluntarily provide. This may include:

• Contact and Professional Details: Your name, job title, company name, business email, and phone number.
• Business and Project Information: Details regarding your project scope, vendor requirements, timelines, budget ranges, and other information related to your business needs.
• Procurement and Support Data: Product specifications, quote requests, service details, and any information you provide during support interactions, such as chat transcripts or technical issue summaries.
• Feedback and Marketing Information: Responses to surveys, testimonials you provide, or information submitted through forms for events or marketing communications.

b. Information We Collect Automatically
When you visit our website or use our digital platforms, we automatically collect certain technical information from your device, including:

• Device and Browser Data: Your IP address, device type, operating system, and browser information.
• Usage Data: The pages you visit on our site, the time and duration of your visit, the links you click, and the referring URL.
• Cookies and Similar Technologies: We use cookies and other tracking technologies for website functionality, performance analytics, and marketing purposes. For more details, please see our Cookie Policy in Section 7.

c. Information We Obtain from Third-Party Sources
We may occasionally supplement the information we collect with data from third-party sources to support our service delivery and business operations. These sources may include:

• Business Partners: Vendors, distributors, and other technology partners involved in fulfilling your service requests.
• Publicly Available Sources: Professional networking sites (like LinkedIn) and public company websites.

d. Sensitive Personal Information
We do not intentionally collect sensitive personal information (such as data related to race or ethnic origin, political opinions, religious beliefs, health, or sexual orientation), unless required for a specific, disclosed purpose, such as part of an official employment application.

5. How We Use Your Information

We process your information for specific and legitimate purposes, operating under a principle of data minimization. We are committed to using your data solely to deliver value, secure our services, and meet our legal obligations.

We use the information we collect for the following primary purposes:

• To Provide and Manage Our Services:
• Processing inquiries, quotes, and orders.
• Delivering and managing our advisory, IT procurement, and other service offerings.
• Communicating with you about service updates, support matters, and project milestones.
• Managing our business relationships, including client onboarding and record-keeping.

• For Security and Legal Compliance:
• Detecting, preventing, and responding to security threats, fraud, or malicious activity.
• Monitoring the integrity and security of our website and internal systems.
• Complying with applicable laws, regulations, court orders, or other legal processes.
• Retaining records required for audits, financial reporting, and legal purposes.

• For Analytics and Service Improvement:
• Analyzing website and service usage to understand user engagement and content effectiveness.
• Using aggregated and anonymized data to guide business decisions and optimize our services.
• Enhancing the user experience on our digital platforms.

We will not use your personal information for any purpose incompatible with those disclosed in this policy without providing you with prior notice and, where required by law, obtaining your consent.

6. Data Sharing with Third Parties

To deliver our Services, we may share certain information with third-party partners, including technology vendors, manufacturers, and distributors. We share information only when necessary to fulfill a business or legal purpose. The categories of third parties with whom we may share your information include:

• Vendors, Manufacturers, and Distributors: When you request a quote, place an order, or require support, we share necessary information (such as your company name, contact details, and technical requirements) with our partners to facilitate the procurement and delivery of products and services.
• Service Providers: We engage third-party companies to perform services on our behalf, such as cloud hosting, CRM platforms, and marketing automation. These providers are contractually obligated to protect your information and are not permitted to use it for any purpose other than providing services to LumeINTEL.
• Legal and Regulatory Authorities: We may disclose your information if required to do so by law, in response to a court order or subpoena, or to comply with a lawful request from public authorities.

This Privacy Policy does not cover the privacy or security practices of the third-party vendors whose products you procure. We encourage you to review their respective privacy policies and security documentation before making a purchase decision.

7. Cookie Policy

LumeINTEL uses cookies and similar tracking technologies ("Cookies") to operate our website, analyze its performance, and provide a personalized user experience. This policy explains what Cookies are, how we use them, and how you can manage your preferences.

a. What Are Cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide reporting information.

b. How We Use Cookies
We use first-party and third-party cookies for several reasons. The types of Cookies we use are:

• Strictly Necessary Cookies: These are required for the website to function and cannot be switched off in our systems. They are essential for core functionalities like page navigation and form submissions.
• Performance and Analytics Cookies: These Cookies collect aggregated and anonymous information about how you use our website, helping us improve its performance and relevance.
• Functionality Cookies: These Cookies enable the website to remember choices you have made in the past (like your language preference) to provide enhanced personalization.
• Targeting and Marketing Cookies: These Cookies may be set by us or our advertising partners (e.g., Google, LinkedIn) to track your online activity to build a profile of your interests and show you relevant advertisements on other sites.

c. Your Consent and How to Manage Cookies
When you first visit our website, you will be presented with a cookie banner asking for your consent to use non-essential Cookies. You have several options to control how we and our partners use Cookies:

• Cookie Settings Tool: You can adjust your preferences directly on our website by visiting our [Link to Your Cookie Settings/Preference Center].
• Browser Settings: Most web browsers allow you to control Cookies through their settings. Please note that disabling Strictly Necessary Cookies may impact the functionality of our website.
• Third-Party Opt-Outs: You can opt out of interest-based advertising from many third-party ad networks by visiting the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).

8. Data Security and Retention

a. Our Security Commitment
We have implemented appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security, as no method of transmission over the Internet is 100% secure.

b. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, financial, or service obligations. When your information is no longer needed, we will either securely delete it or anonymize it.

9. Your Data Protection Rights

Depending on your geographic location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include the right to access, correct, delete, or restrict the processing of your data, as well as the right to data portability and the right to withdraw consent.

• How to Exercise Your Rights: To exercise any of these rights, please contact us at privacy@lumeintel.com. For your protection, we may need to verify your identity before fulfilling your request. We will respond within the timeframe required by applicable law.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of your own jurisdiction unless requested otherwise. Our Partners take steps to ensure that any such transfer complies with applicable data protection laws and that your data remains protected to the standards described in this policy, such as by using Standard Contractual Clauses.

11. Children’s Privacy

Our Services are not intended for or directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can take prompt steps to delete it.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon the posting of the revised policy, and the "Last Updated" date at the top of this page will be revised. For material changes, we may provide a more prominent notice.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Office.

Email: privacy@lumeintel.com